1. Original receipt is required for exchange within 14 days from date of purchase
2. Product can be exchanged provided that the product is in new and original condition with price tag and sticker, if any, still attached.
3. Individual packaging/Casing/Box must be intact with the price tag on the product and no damages to the product for all exchanges request.
4. Exchanges can only made at our office. Please refer to our facebook page for location and operating hours. https://www.facebook.com/tyr.sg/
5. Exchange of designs is strictly not allowed. Only exchange of sizes is allowed. In the event that the size is not available, we will provide alternative designs that are available.
6. TYR reserves the right for the final decision of the exchange. TYR reserve the rights to reject any exchange request if the product is not in the original condition or if any of the above terms are not met.
7. Do Not Process the refund on Lazada in order for us to process the exchange for you. Once refund is requested on Lazada, we will not be able to assist you further with any exchange.
8. Returns and Refunds are not processed by TYR. Only Lazada will be able to process all returns/refunds request. Please take note that TYR will not be able to process any form of Returns/Refunds.